2008 - 2010Profit Stars Allen, TX.

Technical Support Representative

§    Answered incoming calls with professional phone etiquette.

§    Maintained accurate and complete documentation of call activity.

§    Assisted customers with proper software and equipment installation procedures.

§    Identified and resolved software/technical issues and answered general software/technical questions.

§    Worked assigned cases/emails and resolved in accordance with Service Level Standards (SLS).

§    Participated in training programs to continuously improve product knowledge and service skills.

2006 - 2008One World BankDallas, TX.

Lead Teller / Vault Teller

§    Took sole ownership of teller line and maintaining all regulatory items to ensure company compliance with federal and state law requirements.

§    Informed customers of all new and beneficial products and services.

§    Cash Handling, Cashier Checks, Money Orders, Deposits/ Withdrawals and Transfers.

§    Shipped, ordered and maintained the proper instruments to and from the Federal Reserve Bank within compliance for our cash vault.

§    Assigned instruments to the Tellers when necessary.

§    Assisted management with projects to better the work environment

2005 - 2006Millenium State BankDallas, TX.

New Accounts Representative / Teller / Vault Teller

§    Used Jack Henry Bank system to open/close personal and commercial accounts, which included, Cd’s, IRA’s, Money Market, Checking and Savings.

§    Gained full knowledge of BSA, OFAC, and compliance with CIP.

§    Used TIB for local and international wires.

§    Trusted with the responsibility of taking over the Collections Department to inform and update all customers of the dates and amounts of their draft payments.

§    Input customer information into CELTS for draft processing.

§    Teller Transactions: Deposits, Withdrawals, Transfers, holds, Cashier Checks, and Money Orders.

§    Assisted in the bookkeeping department with balancing.

Cedar Valley College Lancaster, TX.

Collin County Community College                                                      Plano,TX.

Desoto Highschool                                                                               1999

·   Bilingual (Spanish/English) Speak, Write and Read.

·   Knowledge of Microsoft Office Products, Excel, and Word. Type 25 WPM.

·   Fast Learner with  the ability to communicate and negotiate effectively.

·   Customer Service and Math Skills A+.

·   Detail orientated, work great with others, excellent attendance.

·   Operated cash counting machine, Canon Rotary Filmer, Encoding machine, and 10 key by touch.